This Cookie Policy explains how Altissa ("we," "us," or "our") uses cookies and similar tracking technologies on Altissa.ca (the "Website"). It should be read together with our Privacy Policy.

By selecting "Accept All" in our cookie consent banner, you consent to the use of non-essential cookies as described below. You may withdraw or modify your consent at any time through the Cookie Settings link in our Website footer.

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember your preferences, and provide insight into how the site is being used.

We also use similar technologies, including:

• Local storage: data stored in your browser to remember settings and consent choices;
• Session identifiers: temporary tokens that maintain continuity during a visit, including AI chatbot conversations;
• Pixels and tags: small code snippets used for analytics and measurement.

References to "cookies" in this policy include all of these technologies.

1. Strictly Necessary Cookies (Always Active)
These cookies are essential for the Website to function and cannot be disabled. They include cookies that record your consent preferences, maintain security, and enable core site functionality. They do not store personally identifiable information for marketing purposes.

2. Functional Cookies
These cookies enable enhanced features, including our AI chatbot. When enabled, the chatbot may use session cookies or local storage to maintain your conversation, remember context between pages, and improve response quality. If you decline functional cookies, the chatbot may be unavailable or operate with limited functionality.

3. Analytics & Performance Cookies
These cookies help us understand how visitors interact with our Website — such as pages visited, time on site, and traffic sources — so we can improve performance, content, and user experience. Data collected is aggregated and, where possible, anonymized.

4. Marketing Cookies
These cookies may be used to deliver relevant content and measure the effectiveness of our marketing campaigns. We only activate marketing cookies with your explicit consent.

The table below lists the main cookies used on our Website:

Cookie details Cookie Category Purpose Duration altissa_consent Strictly Necessary Stores your cookie consent choices 12 months chatbot_session Functional Maintains AI chatbot conversation continuity Session / 24 hours _ga, _ga_* Analytics Google Analytics — distinguishes visitors and measures site usage Up to 24 months

Note: This list may be updated as our tools change. Update this table to reflect your actual cookies (e.g., your specific chatbot provider, GA4, Meta Pixel, etc.).

Our Website features an AI-powered chatbot to assist with inquiries about our Services. Please be aware:

• Conversations may be processed by a third-party AI service provider to generate responses;
• Chat transcripts may be retained temporarily for quality assurance, support, and service improvement;
• You should not share sensitive personal information (such as financial details, health information, or passwords) with the chatbot;
• Chatbot functionality depends on Functional cookies. If you decline them, the chatbot may not operate.

For more details on how chatbot data is handled, please see our Privacy Policy or contact us at info@altissa.ca.

Some cookies are placed by third-party services we use, such as analytics providers, hosting infrastructure, embedded content, and our AI chatbot provider. These third parties have their own privacy and cookie policies, which we encourage you to review. We do not control third-party cookies and are not responsible for their practices.

You can manage your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in the footer of our Website to update or withdraw your consent;
• Adjusting your browser settings to block or delete cookies (note: this may affect Website functionality);
• Opting out of Google Analytics via the Google Analytics Opt-out Browser Add-on.

Withdrawing consent does not affect the lawfulness of processing that occurred before your withdrawal. Strictly Necessary cookies will remain active as they are required for the Website to function.

We may update this Cookie Policy from time to time to reflect changes in technology, our practices, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

Questions? Contact us at:

Altissa
Ottawa, Ontario, Canada
Email: info@altissa.ca
Website: Altissa.ca