At Altissa ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at Altissa.ca (the "Website") or engage our services, including web design, web development, SEO, landing page design, and hosting/maintenance (collectively, the "Services").

We are a web design and development company based in Ottawa, Ontario, Canada, and we are committed to handling your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

By using our Website or Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our Website or Services.

"Personal information" refers to any information that can be used to identify you as an individual. Depending on how you interact with us, the personal information we may collect includes:

• Contact details: such as your name, email address, phone number, business name, and mailing address.
• Project information: details you provide about your business, website requirements, branding, and content for your project.
• Account and billing information: such as invoicing details and payment records (note: payment card details are processed securely through third-party payment processors and are not stored by us).
• Technical data: such as your IP address, browser type, device information, operating system, and pages visited, collected automatically through cookies and analytics tools.
• Chatbot interactions: messages, questions, and any information you voluntarily share while using the AI chatbot on our Website (see the "AI Chatbot" section below).
• Communications: any information you share when you contact us by email, phone, contact forms, or other channels.

We only collect personal information that is necessary to provide our Services and operate our business effectively.

We collect and process your personal information for legitimate business purposes, including but not limited to:

• Delivering our Services: to design, develop, host, and maintain your website, manage SEO campaigns, and complete agreed-upon project work.
• Communication: to respond to your inquiries, provide quotes, send project updates, and offer customer support.
• Chatbot assistance: to answer your questions, direct you to relevant Services, and improve the accuracy and helpfulness of our AI chatbot.
• Billing and administration: to process payments, issue invoices, and maintain accurate business records.
• Website improvement: to analyze how visitors use our Website so we can improve its performance, content, and user experience.
• Marketing (with consent): to send you newsletters, promotional offers, or updates about our Services, where you have opted in to receive them in accordance with Canada's Anti-Spam Legislation (CASL). You may unsubscribe at any time.
• Legal compliance: to meet our legal, regulatory, and contractual obligations.

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another related and compatible reason, or as otherwise permitted by law.

Our Website features an AI-powered chatbot designed to help answer your questions and assist you in learning about our Services.

What we collect: When you interact with the chatbot, we may collect and store the content of your conversation, including any personal information you choose to share, along with basic technical data such as timestamps and session identifiers.

How it's processed: Chatbot conversations may be processed by third-party artificial intelligence service providers to generate responses. These providers are contractually required to handle your data securely and may be located outside of Canada (see "Cross-Border Data Transfers" below).

How we use conversations: We may review chatbot transcripts to improve response quality, train and refine the chatbot's knowledge of our Services, follow up on inquiries, and monitor for misuse.

Please note:

• Do not share sensitive personal information through the chatbot, such as passwords, financial account numbers, government-issued ID numbers, or health information.
• The chatbot is an automated tool. While we strive for accuracy, its responses are for general informational purposes only and do not constitute a binding quote, contract, or professional advice. Please confirm any project details, pricing, or commitments directly with our team.
• If you prefer not to use the chatbot, you can contact us directly at info@altissa.ca.

Our Website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small files stored on your device that help us understand site usage and remember your preferences.

The types of cookies we may use include:

• Essential cookies: required for the Website to function properly, including chatbot session functionality.
• Analytics cookies: help us understand how visitors interact with the Website so we can improve it.
• Preference cookies: remember your settings and choices for a better experience.

You can control or disable cookies through your browser settings, although doing so may affect certain features of the Website, including the chatbot.

We take reasonable technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, or disclosure. These measures include:

• Secure servers and encrypted connections (SSL/TLS);
• Encryption of data where appropriate;
• Restricted access to personal information on a need-to-know basis;
• Regular system maintenance and security updates.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by PIPEDA.

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers who assist us in operating our business and delivering our Services, such as:

• Hosting and infrastructure providers;
• Payment processors;
• Analytics tools;
• AI service providers that power our chatbot;
• Email and communication platforms.

These providers are required to handle your information securely and only for the purposes we specify. We may also disclose information where required by law, to comply with legal processes, or to protect our legal rights.

Under applicable Canadian privacy laws, you have the right to:

• Access the personal information we hold about you;
• Request corrections to inaccurate or incomplete information;
• Withdraw your consent to the collection or use of your information (subject to legal or contractual restrictions);
• Request the deletion of your personal information where applicable, including chatbot conversation records;
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

If you are not satisfied with how we have handled your personal information, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

Altissa is committed to ensuring our Website is accessible to all users, including persons with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and to comply with applicable accessibility legislation, including the Accessibility for Ontarians with Disabilities Act (AODA).

Our accessibility efforts include:

• Designing with sufficient colour contrast and readable typography;
• Supporting keyboard navigation and screen reader compatibility;
• Providing descriptive alt text for images and clear link labels;
• Ensuring forms and interactive elements, including our chatbot, are accessible;
• Regularly reviewing and testing our Website for accessibility issues.

If you experience any difficulty accessing content on our Website, or if you require information in an alternative format, please contact us at info@altissa.ca. We will make reasonable efforts to accommodate your request promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of the Website or Services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Altissa
Ottawa, Ontario, Canada
Email: info@altissa.ca
Website: Altissa.ca